Frequently asked questions
Do I need to buy from a supplier you choose?
No. We can work with a supplier you already have, or help you find and check a new one.
Where in China do you work?
Our team is based in Beijing and travels to factories across China. Travel to remote areas may cost extra; we tell you before booking.
When should I book an inspection?
Book when production is about 80 to 100 percent finished and before you pay the balance. We recommend booking at least 5 working days ahead.
What is in the inspection report?
Quantity, workmanship, measurements, packaging and labelling checks, a clear pass or fail result, and photos and video of your goods.
How quickly do I get the report?
Within 48 hours of the factory visit.
What if the inspection fails?
We show you exactly what is wrong. You can ask the factory to fix it and book a re-inspection before you pay.
Yes. We offer a door-to-door package covering sourcing, shipping, customs clearance and delivery. Contact us for a quote.
Within 48 hours of the factory visit.
Full refund if you cancel before the visit is scheduled.
Within 48 hours of the factory visit.